Frequently asked questions
Straightforward answers about Fynn, data, setup and pilot access.
We handle the technical setup. You provide the operating rules, such as which contractor to contact in an emergency and when a cost needs your approval.
You set the boundaries. Commitments, notices, rent increases and payments require your approval. Every action is logged.
A traditional manager takes over the work and much of the day-to-day visibility. ImmoFynn handles routine workflows while important decisions remain with you.
In many cases, yes. Existing data can be imported and compatible systems can remain connected. We confirm the right combination for your workflow before the pilot starts.
The pilot is free and non-binding — you pay nothing and commit to nothing. After that ImmoFynn is a paid product; we set the model together with our first pilot customers, because that is where we see what the value should actually be measured against. Anyone in the pilot hears the terms before everyone else and decides in their own time.
Anything with a financial or legal effect requires your approval. If something is incorrect, it remains pending for review and is not sent to a tenant. Every action is logged and traceable.
On servers in Germany, encrypted both in transit and at rest. Customer portfolios are strictly separated from one another.
Fynn introduces itself as a digital assistant, records the issue and responds immediately. When a personal conversation is needed, it hands the workflow to you with all the relevant context.
You can provide files, spreadsheets and exports or connect compatible systems. We map the information to the correct records and review completeness with you. No manual re-entry is required.
Yes. You decide for each job whether Fynn takes it on and how much it may decide on its own – and you can change that at any time.